Frequently Asked Questions
1. What types of plants do you offer?
We offer a wide variety of plants including:
- Indoor plants.
- Outdoor and garden plants.
- Flowering plants and flowering trees .
- Fruit plants .
- Medicinal plants .
- Privacy plants .
- Spices
- Aquatic plants .
- Native and exotic species .
All our plants are carefully nurtured and maintained in our nursery to ensure the best quality.
2. How does your delivery service work?
Our delivery service includes:
- Free delivery on Order 999 more.
- Careful packaging to ensure plant safety.
- Delivery within 4-6 working days.
- Real-time tracking of your order.
- Special handling for delicate plants .
- Wholesale or truckload orders are also accepted .
We ensure that all plants are properly packed with adequate protection to reach you safely.
3. What plant care services do you provide?
Our services include:
- Expert plant care guidance.
- Plant health consultation.
- Garden design and maintenance.
- Plant repotting services.
- Pest control solutions.
- Regular maintenance packages.
4. What are the best soil and mixes for plants?
The best soil and mix depend on the type of plant:
- Indoor plants: Well-draining potting mix enriched with NPK and micronutrients.
- Outdoor plants: Rich loamy gardens soil with good aeration, compost, and sand; pH slightly leaning toward acidic.
- Flowering plants: Soil enriched with organic fertilizers.
- Aquatic plants: Specific aquatic plant soil.
For detailed guidance, contact our experts.
5. What is your return and replacement policy?
We stand by the quality of our plants:
- 7-day replacement guarantee for damaged plants.
- Plants must be reported within 24 hours of delivery if received damaged.
- Photo or unboxing video evidence required for damage claims.
- Free replacement for plants damaged during transit.
- Refund policy as per terms and conditions.
6. What are your privacy and data protection policies?
We value your privacy and are committed to protecting your personal data. Here's how we handle your information:
- All payment transactions are securely processed using encrypted connections.
- Your personal details are used only for order processing, delivery, and customer support.
- We do not share your data with third parties without your consent, except for delivery purposes.
- Marketing communications are sent only with your explicit opt-in consent.
- You can request to access, update, or delete your data by contacting us through the contact page on our website.
- For more details, refer to our Privacy Policy.
We adhere to strict privacy protocols to ensure a safe and secure shopping experience.